Christopher Jones-Warner asked what are the critical communications challenges faced by business leaders.
Most responses listed problems associated with TELLING. Guy Farmer hit the nail on the head; the real communication breakthrough for a leader comes when s/he LISTENS. Listening leads to understanding; what the other person needs to hear, how best to explain it so s/he’ll really understand; how to ensure action follows.
My response? A quote from Hamlet, tipping a nod to Christopher’s business; “This above all: to thine own self be true, And it must follow, as the night the day, Thou canst not then be false to any man.” I think Guy’s response was more helpful!
Here’s the original conversation.
Now we’ve established that communication challenges aren’t really to do with the topic; what do YOU think the most difficult topics are for managers to communicate clearly?
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